Lessons in this collection

Welcome to Service Orientation
  • 10m
  • Editable
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Managing Customer Relations
  • 30m
  • Editable
  • Assessment
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Taking control of the customer conversation
  • 48m
  • Editable
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The Arc of a Service Conversation
  • Editable
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Are you even listening?
  • 10m
  • Editable
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Fair Treatment of Customers
  • 60m
  • Editable
  • Assessment
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Customer Service Practice Run
  • 10m
  • Editable
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Working with Customers Legally
  • 54m
  • Editable
  • Assessment
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Who ARE my customers anyway?
  • Editable
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Customer Service Suite: Part 1 – Introduction
  • 18m
  • Editable
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Customer Service Suite: Part 2 – Standards
  • 18m
  • Editable
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Customer Service Suite: Part 3 – Communication
  • 18m
  • Editable
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Based on Customer Service we recommend

Creativity and Entrepreneurship icon

Creativity and Entrepreneurship

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Welcome to Creativity
lesson / 5m

A brief introduction to our curated learning resources on Creativity. Why it’s a vital future skill for the workplace, and how to use the […]

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Welcome to Entrepreneurship
lesson / 7m

What does it mean to be entrepreneurial? This module introduces you to the topic of Entrepreneurship and how you can make use of the […]

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Try This – Alternative Uses Activity
lesson / 5m

Something to open the mind and get the creative juices flowing. This resource tells you what the alternative uses activity is, and gives you […]

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Try This – SCAMPER Activity
lesson / 5m

A thought-provoking technique to help you rethink something – anything – and make it better! Follow this model to help you think about something […]

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Innovation and Fast following
lesson / 6m

We explore ‘first movers’ and ‘fast followers’ in this video essay and how both types of organisation can be successful.

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Entrepreneurship and risk
lesson / 6m

Can you balance risk and opportunity and bring a new product successfully to market? Try out this choose-your-own-adventure activity to put your entrepreneurial skills […]

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Encouraging entrepreneurship
lesson / 6m

This module explores how to encourage entrepreneurship in individuals, teams and as an organisation.

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Creativity Myth Buster
lesson / 6m

Not sure where you stand on creativity? Answer these quick questions about yourself and we’ll give you some pointers.

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Brainstorming: For and Against
lesson / 6m

A video of a casual debate about whether brainstorming is an effective method for creative ideas generation – or not?!

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Are You an Entrepreneur?
lesson / 6m

This quiz will tell you whether you’ve got that entrepreneurial spirit and how to put it to use.

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5 steps to being an intrapreneur
lesson / 6m

Ever heard of ‘intrapreneurship’? This module explores how to be an entrepreneur…without having to start your own business.

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