Customer Service
We all experience customer service, both good and bad and we may have different ideas on what makes good customer service.
This collection prepares your organisation for possible customer service scenarios, and aids in the development of communication skills that are at the heart of great customer service

Lessons in this collection

Welcome to Service Orientation
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Managing Customer Relations
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Taking control of the customer conversation
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The Arc of a Service Conversation
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Are you even listening?
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Fair Treatment of Customers
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Customer Service Practice Run
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Working with Customers Legally
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Who ARE my customers anyway?
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Customer Service Suite: Part 1 – Introduction
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Customer Service Suite: Part 2 – Standards
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Customer Service Suite: Part 3 – Communication
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